ISO/IEC 20000:2011. a pocket guide, Rovers, Mart, Paperback

ISO/IEC 20000:2011 1e editie is een boek van Mart Rovers uitgegeven bij Van Haren Publishing. ISBN 9789087537265

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format:
* it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations;
* it supports ISO/IEC 20000 training and certification and
* it is a quick reference for practitioners to the core content of ISO/IEC 20000.

Iso/Iec 20000:2011

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: * it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; * it supports ISO/IEC 20000 training and certification and * it is a quick reference for practitioners to the core content of ISO/IEC 20000.

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ISO/IEC 20000:2011

ISO/IEC 20000:2011 1e editie is een boek van Mart Rovers uitgegeven bij Van Haren Publishing. ISBN 9789087537265 <br /><br />This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format:<br />* it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations;<br />* it supports ISO/IEC 20000 training and certification and<br />* it is a quick reference for practitioners to the core content of ISO/IEC 20000.<br /><br />

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